Privacy Policy

Following By Faith Inc. ("Following By Faith," "we," or "us") respects your privacy and is committed to protecting the personal information you choose to share with us. This Privacy Policy explains what information we collect through our website and communications, how we use it, how it may be shared, and the choices available to you.

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Mailing address
• Phone number
• Information submitted through contact forms
• Information provided when making a donation
• Information provided when signing up for email communications
• Information provided when opting in to text messages
• Other information you choose to provide when communicating with Following By Faith

We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, device information, referring website, pages visited, and similar usage information.

Many people reach out to Following By Faith during seasons of grief, loss, or change, and may share personal details about their families, health, or circumstances. We treat this information with care.

We limit access to those within our ministry who need it to respond to you. We use it only to provide the support or information you asked for, and we do not share it except as described in this Privacy Policy or with your permission.

You may sign up to receive emails from Following By Faith, including ministry updates, news, resources, and event information. We send these emails to people who have asked to receive them. If you make a donation, we may also send you occasional updates about the ministry.

Every ministry email includes an unsubscribe link. You may also unsubscribe at any time by contacting us at contact@followingbyfaith.com.

We may still send messages needed to respond to a request, provide information you asked for, or complete a transaction, such as a donation receipt.

If you opt in to text with our team, we collect your mobile number and your consent so a staff member can text you about your request for support, including scheduling connection calls, follow-up conversations, and resources you ask for. We use this information only to communicate with you about that request.

Following By Faith does not sell, rent, or share mobile phone numbers or text-message opt-in information with third parties or affiliates for their marketing or promotional purposes. Reply STOP at any time to stop receiving texts, or reply HELP for help.

Online donations to Following By Faith are processed through Tithe.ly, a third-party giving and payment processing service.

When you make a donation, Tithe.ly may collect information needed to process the transaction, including your name, contact information, donation amount, payment information, and other information you choose to provide.

Following By Faith does not directly store your full credit card or debit card information. Payment information is processed by Tithe.ly according to its own privacy and security practices.

Following By Faith may receive and retain information associated with your donation, including your name, contact information, donation amount, donation date, and transaction records. We use this information to:

• Process and acknowledge donations
• Provide donation receipts
• Maintain financial and donor records
• Communicate with donors
• Meet applicable accounting, tax, legal, and regulatory requirements

We may use information collected through our website and communications to:

• Respond to questions, messages, or other inquiries
• Process and acknowledge donations
• Provide donation receipts
• Send email communications as described above
• Send text messages when you have specifically consented to receive them
• Communicate ministry news, events, resources, and announcements
• Maintain appropriate donor, financial, and organizational records
• Operate and improve our website
• Understand how visitors use our website
• Protect the security and integrity of our website and communications
• Comply with applicable legal, financial, accounting, tax, and regulatory requirements

Following By Faith does not sell or rent your personal information.

We may share limited personal information with service providers when reasonably necessary to operate our website, process donations, deliver communications, maintain records, or provide other services on our behalf. These service providers may include:

• GoDaddy (website hosting)
• Tithe.ly (donation processing)
• Microsoft and other communication and technology providers
• Telecommunications carriers
• Email service providers
• Accounting or administrative service providers

We may also disclose information when required by law, or when reasonably necessary to protect the rights, property, safety, or legal interests of Following By Faith, our website visitors, donors, or others.

Text-messaging opt-in data and consent are handled only as described in the Text Messaging section above.

Our website is hosted and operated using services provided by GoDaddy.

GoDaddy and services integrated with our website may collect certain technical and usage information through cookies, scripts, analytics tools, or similar technologies. This information is used to operate the website, measure performance, understand visitor activity, provide security, and improve website functionality.

Our website, and the services used to operate it, may use cookies and similar technologies. Cookies are small files placed on your device that help websites:

• Function properly
• Remember preferences
• Measure website usage
• Improve website performance
• Protect against fraud or misuse
• Provide certain website features

You can accept or decline non-essential cookies using the cookie banner on our website. You can also block, delete, or manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

Some browsers offer a "Do Not Track" setting. Our website does not currently respond to Do Not Track signals. You can still manage cookies using our cookie banner or your browser settings.

Our website may contain links to, or use services provided by, third parties, including GoDaddy, Tithe.ly, Microsoft, nonprofit verification services, social media platforms, and other organizations.

These third parties may collect or process information according to their own privacy policies, terms, and security practices. Following By Faith is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information to them.

We take reasonable administrative, organizational, and technical measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.

However, no website, electronic communication, payment system, text messaging system, or method of storing information can be guaranteed to be completely secure.

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy. Certain information may be kept longer when reasonably necessary to:

• Maintain donor and financial records
• Comply with accounting and tax requirements
• Document communication consent
• Meet legal or regulatory obligations
• Resolve disputes
• Protect the organization

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us at contact@followingbyfaith.com, and we will review the situation and delete the information as appropriate.

You may contact us to:

• Ask about personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of personal information when appropriate
• Unsubscribe from email communications
• Withdraw consent for text messages
• Ask questions about how your information is collected, used, or shared

We will respond to requests within 30 days. We may need to confirm your identity before acting on a request.

Certain records may need to be kept despite a deletion request when required for financial, tax, accounting, legal, security, or administrative purposes.

Following By Faith may update this Privacy Policy from time to time as our website, technology, service providers, communication practices, or organizational activities change. When we make changes, we will update the "Last updated" date at the top of this page.

If you have questions about this Privacy Policy or how Following By Faith handles personal information, please contact us:

Following By Faith Inc.
405 N Caswell St.
La Grange, NC 28551
Email: contact@followingbyfaith.com